At JOSEPHINE TECHNOLOGY LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 14 days of receiving the item.

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • Original tags and packaging must be included
  • Items must not show signs of damage, washing, or alteration

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items marked as non-returnable

3. Return Process

To request a return, please contact our customer support team with your order number and reason for return.

After your request is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

4. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Shipping fees are generally non-refundable unless the return is caused by our error.

5. Exchanges

We may offer exchanges for defective, damaged, or incorrectly shipped items, depending on product availability.

Please contact us promptly if you experience any issues with your order.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the item and packaging.

We will review the issue and work to provide an appropriate resolution.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account again
  • Contact your credit card provider or bank
  • Processing times may vary between financial institutions

If you still need assistance, please contact us directly.

8. Contact Information

For questions regarding returns or refunds, please contact us:

JOSEPHINE TECHNOLOGY LLC
174 N Park Dr, Madera, CA 93637
Email: support1@josephinetechnologyllc.shop
Phone: +1 (423) 482-2316